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US Addon

ShawnC13
Oracle
Oracle

I have been away from here for over a week and not sure if this is a recent improvement.  I made the purhcase and it tells me the money has been added to my account not that the addon was purchased

USaddon.PNG

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

2 REPLIES 2

zhadj030
Mayor / Maire
Good catch @Shawn13.
Good to see that some improvements are going on on thr background

SD08
Retired Oracle / Oracle Retraité

If this is a recent change, it's a step in the right direction. Hopefully, that message occurs when any add-on purchase is attempted, not just US add-ons. The confusion around buying add-ons would be much alleviated by simply including instructions on the purchasing page like this:

 

Buying an add-on is a two-step process
1 - Purchase add-on to load funds onto account from credit card.
2 - Repeat purchase process again to buy add-on with the funds loaded.*
*If sufficient funds are already available in account, then the purchase process need only be performed once.

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