URGENT, plan did not change and no phone service

[KurtzInTO]

Could a Public Mobile employee please private message me. I had $150 balance in my account on Aug. 26 and had a plan switch scheduled to Aug. 27. On Aug 27 the $150.00 balance disappeared and is now zero, but I have no phone service, on Self Serve it says 'Pick a Plan'. I cannot choose a plan due to the zero balance.

Please help me solve this issue, I urgently need my phone service back!

[Electriczen]

Resolved! Thank you!

[Shazia_K]

Hello @Electriczen, 

I'm sorry about this, 

Can you reboot your phone? the new plan should be active. 

Thanks,

Shazia

[Electriczen]

Hi I have the exact same problem please help

[srlawren]

@KurtzInTO great news!  🙂  

[KurtzInTO]

Thanks Shazia_K and imm1304 for your help in this situation.

Shazia_K successfully fixed the issue for me and I now have phone service again.

[Shazia_K · Accepted solution]

Hey @KurtzInTO, 

I'm very sorry about this, 

I received a private message from you and I was able to fix everything for you. 

Can you reboot your phone please? 

Thanks,

Shazia

[imm1304]

Sorry to hear about the plan renewal issue @KurtzInTO

I will alert the moderators to fix this asap.  @Mary_M  @Shazia_K