URGENT! Requesting Moderator Help! Activation Failed!

[xinhang]

To moderators,

I tried to activate my sim card two days ago (Tuesday) and port over my number from Chatr, but the activation failed. When I tried to reactivate, it said my sim card is invalid. I have received a confirmation email detailing my plan and my credit have been charged. I cannot even log into my account with the email address I signed up for.

I have been without phone services for over 2 days! I have private messaged few moderators but to date none of the messages have even been read, thus I am posting here to request immediate help. Please check your inbox and activate my account!

[Mary_M]

Hey @xinhang

If you haven't already, please private message @Shazia_K your phone number & old service provider account number. The port failed due to the wrong information entered.

Thank you,

Mary

[themisfit]

Did you port your number, or just activate your sim?

[xinhang]

I tried activating the sim card on Tuesday. I copy pasted my message to the moderator from two days ago. Forgot to edit it.

My Chatr sim no longer works and the new PM sim card also don't work. 

[hummuschips]

Wait, how come you don't have service for 2 days if you only trtied to activate your SIM today?  Does your old SIM card still work on Chatr?  If so, I suggest you keep using that until the mods reply and can help you out with your account and porting issue.