URGENT Phone number transfer fail

[Vony]

I have travel coming up to US tomorrow. Just transferred my phone number from FIDO to Public. The account has been transferred out from FIDO. But my phone shows SOS without signals, seems like esim has not successfully installed on my phone. 

[RavingRaven]

@hTideGnow 

Good to know but I think that window has probably closed. But you never know?🤞

[hTideGnow]

hi @RavingRaven I notice that about the one time access code. 

But from the community, I saw about 2 cases like this and they mentioned they can have access app to rebuy eSIM. I guess maybe if the app hasn't kick the user out yet , they have a short timeframe without the one time code.  Just want to see if OP is another lucky one

[RavingRaven]

@hTideGnow

I forgot about setting the Public E-sim to active advice. Thx.

But there's no account access until the OP can verify as the account holder via the one time 2FA code texted to the phone # after activation.

[hTideGnow]

hi @Vony Android or iPhone?

First, remove Fido sim card if it is physical or disable it if it is a eSIM 

Then for the PM eSIM make sure it is set to  Active.  Or on IPhone, make sure the PM eSIM is set to Primary and the option "Turn on this line" is enabled. 

Then try Reset All Networks once or twice 

if same, and if you can login the PM app still (for 2FA, choose to receive it via email), the you can rebuy a new  eSIM from the Account page and setup a new eSIM.  That usually will work.  (you can ask support to reimburse you the extra eSIM cost)

[Vony]

PM did not send me an email contianing QR code

[RavingRaven]

@BKNS27 

Good point. Can an e-sim not properly provision to an account at activation like a regular sim card?

@Vony 

You might as well contact customer support now do that you hopefully get a reply in time to purchase a Sim card (if needed) to ensure you have service before you leave for the US. If just provisioning is needed and/or scanning the QR code from your email then it's best to submit a ticket via the chat bubble below right on your screen or send a private message using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Vony 

Did you try scanning the QR code PM sent to your email?

[RavingRaven]

@Vony 

Uh oh this will be an issue. Your best bet is to purchase a Sim card from a Telus or Koodo corporate store or Mobile Klinik shop first thing in the morning and contact customer support to swap out the inactive esim. Once swapped out and you can access your account you should be able to purchase another esim ($0) to be installed on your phone and an agent will credit back the $10 you paid for the physical sim card. ( Save your reciept.)

If you're in the GTA then Public Mobile sim cards can also be purchased from Canadian Cell Supplies.