URGENT PUK number needed

[Shawnce]

I have a ticket number and have been waiting nearly 24 hours with not access to my phone.  How do I get someone to help me????  

[computergeek541]

self solution removed/solution reassigned

[Shawnce]

Got the SIM PUK number from customer service and all is back to normal--woo hoo!.  Sending a direct message to Customer Service  here seemed faster than the ticket route.  Just my experience. 

Thanks to all who helped.

[hairbag1]

@Shawnce 

send another request using this link....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Shawnce]

Yes, positive that it is a SIM PUK needed

[slusagm]

You sure you are asking for a sim card PUK and not carrier unlock PIN? PM might not be able to help for carrier unlock PIN

And you can get it quick if you have a Samsung phone by calling Samsung 

[Shawnce]

It is a SIM PUK that is needed.  I was hoping someone had a better way to get in touch with customer service...I sent it yesterday during working hours.  But I get it, I just have to wait....unless there is some trick to it

[Chalupa_Batman · Accepted solution]

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@Shawnce wrote:

I have a ticket number and have been waiting nearly 24 hours with not access to my phone.  How do I get someone to help me????  

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Hello @Shawnce 

You have already created a ticket. Because it's the weekend, it can take a bit longer than normal. If you haven't heard anything by tomorrow, do another follow up request with the number you were given.

I however wish to clarify something. Is it the SIM card PUK you need or is it Samsung related?

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