UC 2 the number you dialed is not in service

[gunsrow]

I was trying to reach out to CRA 1-800-959-8281, but it says "UC 2 the number you dialed is not in service." I tried few times with my phone, but all failed to connect. However, when I tried with my kid phone, it reached out well. 

Is my smartphone hacked or infected by malware or something?

Thanks, 

[liliafran]

Hi @gunsrow , Hopefully your issue has been resolved. I had a similar issue as you and there was a systemwide error. Rest assured, your phone should not be hacked or with malware.

For more info about the issue you can find it here:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

[lulu72]

I did submit a ticket for this yesterday.  A Koodo tech contacted me via text and resolved the issue on their end.  Calls are now working for me.

[Handy1]

@gunsrow  Lots of issues for folks right now with voice making and receiving calls PM is aware and working on it .. some have been able to reach support and get it fixed right away 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )