U.S. ROAMING CHARGES

[PAUL-1913]

That's twice in a row that i'm charged $28.25 on my visa when it should be $22.60 ? I take the $20 package for U.S.  but end up paying $5.65 extra. why?

[darlicious]

@PAUL-1913  Check the overview page in your account. Does the $5/500min add on show there under my plans and add-ons?

[gblackma]

@PAUL-1913  The only thing that I can come up with is you also added a $5, 500 minute add on $5 + 13% applicable tax = $5.65. If this isn't the case, contact the moderators and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket). 

[Triguy]

Check your self serve account.  Did you purchase 500 Canada-wide Long Distance minutes $5 ?

[Anonymous]

 @PAUL-1913 

Is it possible you also bought the 500 minute add-on?

Check your data & add-ons area.

[kselmak]

Hi @PAUL-1913 

When were you going to renew?

Can you please take screenshots of your payment history and post it here after you remove personal and account info

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ 

Thanks