Two phone numbers seem to swapped

[Wallace0222]

So, I opened public mobile for both my sons.  Each of them is tied to one of my email account, Email A for my older son and Email B for my younger son.

When I tried to recover the email with my young one's phone number, the recovery email was sent to Email B. But when logging in with this email, I see my older son's phone number and the plan is his plan.

When I tried to recover the email with my big one's phone number, the recovery email was sent to Email A. But when logging in with this email, it says no SIM card activated and asked me to activate SIM card.

This situation seemed to occur when my young one started to use an E-Sim.  How to fix this problem?

[Wallace0222]

Thanks Dunkman.

I will give it a try. 

[BKNS27]

@Wallace0222 

We are all members like you on this Community trying to help each other. There are no staff on this Community.

Are you saying that both accounts are on the same email address?

Unfortunately, you can only have 1 account/1 email address. If this is the case, the last number have been supersede the first number.

You will need to contact a CS_Agent by clicking on Chatbot and type in Submit a Ticket or dm them to straighten it out for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dunkman]

@Wallace0222 

I assume that email A and email B are separate different email addresses.  Were you able to login successfully before into each account properly?

The website does have caching issues.  Might want to clear cache or incognito mode/privacy mode before trying to login each account to see whether you see different options than your original post.