Two accounts one email

[Honzo]

Hi I need help.  I have many accounts with PM, in all cases except this one account I am good and I know I need a different email per account.  For some reason when I try to access my sons account the email goes to my account email so I can't access his account to change anything.  Is there a moderator that can change his email account to his email so I can access it and fix it?

[Honzo]

Thank you for your help

[Handy1]

@Honzo  Submit ticket with support using this link 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Honzo]

Yeah when I say I forgot my email it sends the link to my email once I enter his phone number.  How do I contact support

[Handy1]

@Honzo  Maybe you need to contact support to get it straightened out . As you’re aware only one email for each account . So one of them has to have a different email . You could try forgot email option for one of them to see what email get a code sent to it also 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Honzo]

the email associated with his account is mine, I have tried from multiple computers and guest browsers

[Handy1]

@Honzo  It’s a cache issues clear your web browser cache and cookies and try again incognito mode / private mode or from another device for your sons account . Also if on the website try the app instead