Trying to setup new account- stuck on the screen to port a number from Bell

[JC83]

Want to bring my old number from Bell with me.

The setup screen asks for 1 of the following:

Old account #

Old device s/n

old account number PIN

Alternate phone number

etc.

Each time I try it tells me my service provider has denied my request and I cannot proceed from this screen...please help.

[dabr]

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@Hero9551 wrote:

I just got the PM the sim card yesterday here in Saskatoon. I bought the sim card for 7.99 from Amazon. Right away, I created my account and followed the steps, put my Bell account # and phone number and everything went through. I thought it would take several day to port out but my number was immediately transferred and active in just a few min. I tested it, called and texted. I was surprised how fast and smooth it went.

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@Hero9551   Nice to hear everything went smoothly!  Welcome to PM:)

[Hero9551]

I just got the PM the sim card yesterday here in Saskatoon. I bought the sim card for 7.99 from Amazon. Right away, I created my account and followed the steps, put my Bell account # and phone number and everything went through. I thought it would take several day to port out but my number was immediately transferred and active in just a few min. I tested it, called and texted. I was surprised how fast and smooth it went.

[geopublic]

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@JC83 wrote:

Want to bring my old number from Bell with me.

The setup screen asks for 1 of the following:

Old account #

Old device s/n

old account number PIN

Alternate phone number

etc.

Each time I try it tells me my service provider has denied my request and I cannot proceed from this screen...please help.

---

@JC83  Instead of porting just pick a temporary number. Once your activation is complete then you can setup the port via your selfserve account access.

[computergeek541]

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@kselmak wrote:

Hi @JC83 

I believe you only need to provider one of, either IMEI or pin.

Also you do have an option of opening account with temporary number and testing the service first before porting.

Is it Bell landline or mobile number?

Another thing, is it by any chance a business number? There are some issues with transferring Bell business lines.

Welcome to pm

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Neither IMEI nor PIN are needed if account number is provided.

[kselmak]

Hi @JC83 

I believe you only need to provider one of, either IMEI or pin.

Also you do have an option of opening account with temporary number and testing the service first before porting.

Is it Bell landline or mobile number?

Another thing, is it by any chance a business number? There are some issues with transferring Bell business lines.

Welcome to pm

[gblackma]

@JC83 why dont you activate your SIM card with a temporary cell phone number, set up your self service account. And port from within. This gives you a safety net in case something goes wrong with the port.

Does Bell offer port protection? And is this enabled on your account?

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@JC83 wrote:

Want to bring my old number from Bell with me.

The setup screen asks for 1 of the following:

Old account #

Old device s/n

old account number PIN

Alternate phone number

etc.

Each time I try it tells me my service provider has denied my request and I cannot proceed from this screen...please help.

---

[will13am]

@JC83, the entries for number porting can be quite tricky.  For instance, if you use account number, the entry must not include spaces or hyphens which are often found on billing information.  Take a look at this illustrative guide on filling out the activation screens.  As already mentioned, there might be a 1 hour session lock on the SIM card.  Clear browser cache and give it another try in an hour.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

[dabr]

@JC83   Is your phone unlocked?

[popping]

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@JC83 wrote:

Yes my bell account is still active.

The other odd thing is that the Serial Number of my device contains letters and numbers but the field on the screen will only accept numbers??

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PM is asking for the IMEI number on your phone with Bell SIM card inserted.

You need only the following info to a number to PM:

1.  Bell account number

2.  Name shown on  Bell account

3.  The Bell number to be ported to PM.

Your Bell number must be active at the time of port request.

[smiley3]

If it says your service provider has denied your request, it sounds like it has something to do with Bell.  Perhaps contact Bell to see why they aren't allowing you to port the number.

[dabr]

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@JC83 wrote:

Yes my bell account is still active.

The other odd thing is that the Serial Number of my device contains letters and numbers but the field on the screen will only accept numbers??

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You don't need the serial number for your device to activate an account here, unless I'm mistaken.

[JC83]

Yes my bell account is still active.

The other odd thing is that the Serial Number of my device contains letters and numbers but the field on the screen will only accept numbers??

[dabr]

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@smiley3 wrote:

Is your number still active with Bell?

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@JC83  @smiley3  makes a good point, it's important to keep your old account active until porting is complete.

[ShawnC13]

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@JC83 wrote:

Want to bring my old number from Bell with me.

The setup screen asks for 1 of the following:

Old account #

Old device s/n

old account number PIN

Alternate phone number

etc.

Each time I try it tells me my service provider has denied my request and I cannot proceed from this screen...please help.

---

Is your Bell account active as it must be active to port.  I would just go with Account number as that is what has worked for me in the past and if you continue to get the message you may need to contact Bell to see if there is a reason that you are getting this message.

[dabr]

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@JC83 wrote:

Want to bring my old number from Bell with me.

The setup screen asks for 1 of the following:

Old account #

Old device s/n

old account number PIN

Alternate phone number

etc.

Each time I try it tells me my service provider has denied my request and I cannot proceed from this screen...please help.

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Too many attempts can lock you out for an hour.  Try a little later using a different browser with incognito mode.  Also clear your cache/cookies and reboot beforehand.

[smiley3]

Is your number still active with Bell?