Trying to port over TWO phone numbers and failing

[joeboutilier]

Hi All,

I am currently in the process of trying to port over two numbers from Rogers and not having any luck at all. The first one I tried to port didn't go because I entered the wrong account number so understandbily I am waiting for a response back from a mod on that. The second number though I know 100% I put all the correct information in and I still got the error message telling me to submit a ticket. 

I sent a message to the mods a few hours ago but I haven't head back, I guess I'm just hoping some kind soul sees this message and is able to lend a hand.

[joeboutilier]

lol my replies keep getting deleted 

[joeboutilier]

There are ways to do it, for example adding +1 at the end of your email address. eg: yourname+1@gmail.com

[joeboutilier]

I actually learned a new trick today. Google allows you to add "+1" or "+2" and so on for this very purpose.

I currently have three PM accounts linked to my email address. For example:

Your first account is linked to your main email account: yourname@gmail.com

Your second account is linked to your email as follows: yourname+1@gmail.com

Your third account is linked as yourname+2@gmail.com

..and so on for all of your accounts! 

[ute1978]

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@joeboutilier wrote:

Hi All,

I am currently in the process of trying to port over two numbers from Rogers and not having any luck at all. The first one I tried to port didn't go because I entered the wrong account number so understandbily I am waiting for a response back from a mod on that. The second number though I know 100% I put all the correct information in and I still got the error message telling me to submit a ticket. 

I sent a message to the mods a few hours ago but I haven't head back, I guess I'm just hoping some kind soul sees this message and is able to lend a hand.

---

Just a question: Did you create the second account with Public Mobile with a different e-mail address? You cannot have two accounts with the same e-mail address.

[Gosok]

I really don't understand why number porting is such a big hassle, since it is one of the most common thing people do...

[mimmo]

go ahead and send the second message as its a different  issue.  but make sure you are clear that it is a seperate port. better yet restate both requests in one new message.  and say please ingore teh frst message as this one contains all the needed info.

[Dunkman]

@joeboutilier

That message is outdated.  There is no SIM & Activation online form.  Just need to wait from the moderators.  

[joeboutilier]

...I was looking for the same form. I'm also hesitant to send a message about the second line sicne I've already sent one for the first. 

[mimmo]

@Gosok  you need to contact the mods with your portiing and account info see below.  use your old sim till it stops working

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Gosok]

I am running into a similar problem, when I did the form originally, it seems to have gone okay, but 24 hours later I received a text from PM that says 

"Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks."

I am not really sure where that form is, is it the same one when I created my account?  Do I need to do it again?

Confused.  

[KMG]

Sounds like you've done all you can for now.  Just need to wait for the Moderator Team to answer - could be 24-48hrs.