Trying to find a way to change plans using the website.

[Brian2]

I tried to change for a cheaper plan using the website and searching in my account under the "Plans and option" tab whiling clicking on change the plan, i found a notice typed out basically saying their services for changing plans aren't available during these times. I need help.

[Anonymous]

you need send a private message Click here 

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific your Plan change
- them can help you a lot nice team service

Good Luck

[UselessB]

I had lag that felt like it was timing out yesterday well helping a friend get set up. Any success just waiting it out?

[meocon]

I just changed my phone plan without any issues. I'm using Safari web browser. You can try it again now. You can try log out your account and open a new website window and log in again (Sometime it is stuck) I tried that and it worked.

[will13am]

@Brian2, I just went into my account and tried to change my plan and I did not encounter the same issue.  Try using a different browser, clearing browser cache, incognito mode.  The self serve portal can be buggy at times.  These are strategies that often work. 

[David01]

Maybe the site was down for maintenance? Does anyone have a link for contacting a mod?