Trying to activate my sim and I get this, and it trys to text my sim, which is not working

[Darrly9876]

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.

A 6 digit code associated with your EverSafe ID will be sent to

phone number

. We will need you to confirm this number.

It wont go back to sending an email cant get around this.

[r6r1der]

Put in your old sim card and you'll get the text there on your old account. Once it's set up you can put in your new sim. 

[Handy1]

@Darrly9876  Do you see option for “didn’t get code “ tap it it may give you option to send code to email instead . If still no luck get support to help you gain access 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Chalupa_Batman]

Hey @Darrly9876 

Try this.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Then once you're all set up, your it can go to your phone afterwards

Created by Chalupa Batman

[HALIMACS]

@Darrly9876 

If there isn't an option which reads,  "didn't get the code?" which gives an email option to receive it, get ahold of the customer support agents. 

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.