12-02-2023 08:55 PM
Tried to pay with new credit card but it won't let me update info
12-02-2023 09:03 PM
ah good to know @hTideGnow
Luckily didn't receive that when I changed it today
12-02-2023 09:02 PM
hi @chr15 people might get an "oops" error for updating payment info or paying, very common issue with not just PM, but Telus family as a whole
12-02-2023 08:59 PM
hey @Dan34 Are you going to 'Payments' → 'Manage Subscription' → 'Manage Payment Method', then updating your card from there?
I just changed my payment method earlier today but with no issues. What error message are you getting?
12-02-2023 08:56 PM
hi @Dan34 updating card always is an adventure
wait an hour and then use Incognito/private/secret mode on your browser to login My Account to try again
If same, please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
