Trouble transferring #

[Jen2025]

My husband has received SIM and submitted request to transfer #. Virgin says they did not receive request and therefore did not send SMS to approve. He is also unable to get to the screen under his login to request the number be transferred. It tells him Customer Service Agent must do this but he is unable to post this

[hTideGnow]

hi @Jen2025 

  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage