Trouble porting number

[BillCanada1]

Unfortunately I entered the incorrect account number when I requested to port a number from another carrier over to Public Mobile. I did get the text from that carrier and replied YES to porting the number over but I got a text a few hours later from PM telling me they are having trouble transferring the number. I do have the correct account number now. Should I try again through the Public Mobile app or will that screw things up even worse because in my account information it does show the number was changed even though the porting hasn’t gone through.

[BillCanada1]

Thank you.

[TheSterlinger · Accepted solution]

No problem, I will send you the number to reinitiate the porting request. Check your messages by clicking avatar and inbox. 

[kb_mv]

@BillCanada1 you need to contact the porting team, they can help you out. Check your messages, I'll send you the number to call.