09-13-2023 03:19 PM
I just got a new debit card and entered all the info correctly and it says something went wrong? Please help
Solved! Go to Solution.
09-13-2023 04:03 PM
Try clearing the cache and go incognito on your browser or clear cache on your app then try to see if that works.
09-13-2023 03:22 PM
@Rysofly2000 Are you updating your payment through the App or Website? I would try both methods if neither of them works my suggestion would be to open a Support Ticket or private message CS_Agent for assistance.
09-13-2023 03:20 PM - edited 09-13-2023 03:23 PM
@Rysofly2000 Needs to be a visa or visa debit . Not a regular bank card . But to many failed attempts and you will need to wait one full hour and try again incognito private mode or on the new PM app even
Add worst case you can ask support to update it for you also
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437