Trouble about 6 digit code.

[Molly0]

I tried to activate public mobile plan today.
I guess I am connected carrier but I can't access to Mobile application.
I haven't received any 6 digit code. 
How can I solve it?

[CSA_PM]

Hi,

Thank you for the escalation. Situation solved privately. 

[Dunkman]

@Molly0 

I have tried to escalate to CSA_PM agent.  Unfortunately, this service normally works Monday to Friday.  Not sure if this agent is working today.  

Since you are unable to call or text at all, it is an account set up issue which requires CSA intervention.  Proting might be also an issue, but the account was not set up properly for the port to be completed. 

[hTideGnow]

hi @Molly0 have you opened ticket with PM agent yet?

[Molly0]

Hi,

To clarify clearly:

• I am using Public Mobile eSIM

• The Bell eSIM is deactivated (OFF)

• I do not have any physical SIM in the phone

• Mobile data works

• SMS does NOT work

• Regular calls do NOT work

• Because SMS is not working, iMessages are being sent as email instead of phone number

So at the moment, I have data only, with no voice or SMS service at all.

This indicates the port-in is incomplete, not a device or SIM setup issue.

Thank you.

[Dunkman]

@Molly0 

Do you have any service with Public mobile?  If there is a port issue, you should be able to text out and outgoing calls should work also.  Data also should work.  

Did you activate eSIM or physical SIM card?  Did you remove the Bell SIM card or inactivate Bell eSIM?

[Molly0]

Hi,

My number port-in has been stuck for 24 hours.
I already replied "Yes"to approve the transfer from Bell(my old Carrier), but since then:
- I cannot receive any SMS, including verification texts.
- My service has been completely unavailable.
I was repeatedly told to contact support via private message,
which I already did, but I have not received any response so far.
I am currently without service and need this escalated.
Could a moderator please check the port-in status and re-trigger or resubmit the request?

Thank you.

[Molly0]

Hi,
I’m using an iPhone 12 Pro.

I replied “Yes” to approve the number transfer from Bell over 2 hours ago.
The Bell eSIM is still on my phone but currently turned OFF.
I’ve already tried restarting the phone several times.

I’m worried that if I delete the Bell eSIM, I might completely lose the ability to make or receive calls, so I haven’t removed it yet.
At the moment, I can’t make or receive calls at all, and I’m also not receiving any verification SMS.

I really need help with this — please advise what I should do next.

[hTideGnow]

hi @Molly0 you cannot even make and receive calls?

you sure you remove the old carrier sim card or disable old carrier eSIM?

and what phone do you have? use the IMEI checker to see if it can use VoLTE here

https://www.publicmobile.ca/en/get-help/articles/volte

[Molly0]

hi I have same problem with this Q&A.
I can't get any text messages. Only data works.

[BKNS27]

@Molly0 

You can send the 2FA code to your email by clicking on Resend Code or Didn’t Receive Code.

[hTideGnow]

hi @Molly0 if you already requested porting but porting not completes, it would still be sending to your old carrier sim.  Put the old sim back and check

or if same, ask PM agent to help.    you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage