Refund / Service not working

[Shan06]

1. As the title says. Can anyone help me how to get refunded for the payment I made? It’s been 3 or 4 days since I subscribed, no help, no service at all. @CS_Agent 

[slusagm]

tagging CS agent won't help, you need to message them

Message them to try to get the service working, and ask for refund if they cannot help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage