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Triple Punch SIM not yet shipped

colechal2
Great Neighbour / Super Voisin

Hi there, My name is Cole and I'm still waiting on my SIM card, it's been a few weeks. Can I get an update on the shipment status if possible?

 

Thanks,

Cole

4 REPLIES 4

JL9
Mayor / Maire

Unfortunately it  seems to be 3 weeks and actually longer. The delays seem to keep increasing. People jump on here and usually find out too late after ordering it. I would recommend either going in store or ordering from a place like Canadian Cell Supplies, not only is it like 70% cheaper there, you actually get it really quick. You can connect with a CSA and ask for a credit to the account due to the long wait and you going elsewhere but no guarantees. Even so you can use it as a back up sim for yourself or give it to a friend/family member in order to get the referral bonus.

hTideGnow
Mayor / Maire

HI @colechal2   It could be as long as 3 weeks for PM to ship sim card

 

Best to open a ticket with PM and see if they can find out if they already shipped out yet.

 

send a private message to the moderators 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

RossN
Mayor / Maire

@colechal2  Hi you could try customer service for an update 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

MrSpock
Deputy Mayor / Adjoint au Maire

@colechal2 Hi it can take up to three weeks they are slow hopefully it will be there soon

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