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Transferring from BELL to PM - calls not coming through

Great Neighbour / Super Voisin

I'm trying to switch my number over from Bell to PM and it seems like everything else is working except for incoming calls. I received the transfer request message from Bell and approved it and took out my Bell SIM card to see if things were working. I can make calls, but incoming calls go straight to voicemail. Is anyone else having similar issues? 


Great Neighbour / Super Voisin

It seems like it's all working now 🙂 thanks for reaching out!

Great Neighbour / Super Voisin

It's been an hour now - I realize now that I'm just being impatient 😅, but huzzah, it seems to be all working now! 

Thanks for relying and reaching out!

Mayor / Maire

hi @jbok

 reboot the phone and test inbound calls

  if still not getting any, then wait another 30 mins and reboot and test 

if still cannot get it, call porting team.  I will send you the number to your community inbox

but if you cannot even make outbound calls, it is an account issue, not Port, you need to submit ticket with cS agent instead 

Mayor / Maire

@jbok  How long has it been since you replied to Bell? 

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