Transferring a number to a different carrier

[Phantom35]

I lost my sim card and was transferring my public mobile number to a different carrier. I need to speak with someone from customer service ASAP!!!!!

[Phantom35]

My new provider resent the port message to my PM number but I don't have that sim anymore, all I need is PM to accept and approve it and it'll be transferred to my new carrier.

[Phantom35]

I did not miss the 90 minutes, I replied before the 90 minutes. 

I have messaged an agent using one of the linked someone provided, I am waiting now to see what happens.

[softech]

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@Phantom35 wrote:

I got the message around 5:29pm and I responded "yes" at 5:30pm.

I can still login to My Account using email to receive the 2FA code.

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@Phantom35 your account not ported yet, and hence your PM sim shouldn't be not working before you lost it

again, you have to open ticket with PM and ask for update on the port.  I am not sure if you replied YES to that test late and missed the 90 mins.  Please ask PM support for the port status

[Phantom35]

I got the message around 5:29pm and I responded "yes" at 5:30pm.

I can still login to My Account using email to receive the 2FA code.

[softech]

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@Phantom35 wrote:

I did reply "yes" to the port message but they apparently didn't receive it or something, but by then I had misplaced my sim and lost it.

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@Phantom35 

did you reply YES today? if so, around what time?

and can you confirm if you an login to My Account (using email to receive 2FA code).  If you can login My Account, then your account really not ported out yet

[Phantom35]

I did reply "yes" to the port message but they apparently didn't receive it or something, but by then I had misplaced my sim and lost it.

[HALIMACS]

@Phantom35 

The port authorization request is sent to PM (the provider you're LEAVING) to enable them to release the number to the new provider upon their request for the number to be ported to them.

If you replied "YES" to the port authorization request, as you claim you did, it's all on the new provider to secure the acquisition of the number from Public Mobile.

Insist they follow through on this - but ONLY if you really replied YES within the 90 minute window.  If you didn't, the terms of the port authorization request were nullified.

[Handy1]

@Phantom35  usually with in the hour sometimes longer but 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

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@Phantom35 wrote:

How long does an agent take to reply back to a message? I have sent them a message asking for support.

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 @Phantom35 

depends on the ticket volume, usually on the same day.  But if you waited an hour and still no reply on the community inbox, please message them once more.  

[Phantom35]

How long does an agent take to reply back to a message? I have sent them a message asking for support.

[Phantom35]

It was working. Basically what happened was I had my PM sim, I received the active port, I replied "Yes" to it, and then I switched my sim to my new provider, misplaced the PM sim but then the new provider said that they didn't receive the response.

[softech]

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@Phantom35 wrote:

It wasn't complete, I was on the call with the new provider.

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@Phantom35 you would have to message PM support and see if they approve your verbal approval.  if so, you will call your new provider back and ask them to resubmit the porting request

[Phantom35]

It wasn't complete, I was on the call with the new provider.

[softech]

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@Phantom35 wrote:

I did have an active port, I had replied yes to it but then the other carrier didn't receive it, so they sent it again but by then my sim wasn't working and I misplaced it. 

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@Phantom35 if your PM sim already not working, usually it is an indication that the port was done.  Can you still login PM My Account (using email to receive 2FA since you don't have the PM sim card).  If the system not allow you to login, it would be another indication that the port was completed.  if that is the case, you should check with your new provider

[Phantom35]

I did have an active port, I had replied yes to it but then the other carrier didn't receive it, so they sent it again but by then my sim wasn't working and I misplaced it. 

[softech]

@Phantom35 

if would be easier if you are porting into Koodo or Telus

But still, you can open a ticket with PM support and see if they agree to help with your verbal approval with the port.

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Phantom35  That could be an issue you need to have active PM account to port . But here’s the link for support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437