Transferring Number

[Mobina]

I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I don't want to lose my number and want to transfer it. If someone can help I would be thankful. 

[hTideGnow]

hi @Mobina 

not normal.  They usually reply quick, within 2 hours

did you check the Community inbox for CS_Agent's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if not reply there, message them again for update:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and I will send you a number to call porting team to confirm if the port was completed.  Please check your inbox for my message

[Mobina]

I submitted a ticket and also contacted customer support agent about 7 hours ago but still didn't receive any feedback from them. Is it normal to wait for this long for a response? is there another way to contact customer service?

[computergeek541]

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@Mobina wrote:

Thanks for replying. I tried to submit a ticket; however, I don't have the 19 digits behind the sim card. 

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I'm unsure as to why the system would be asking for your SIM card number. It should simply be asking you to log into your Public Mobile self serve account.  Since that step isn't working, send a private message to CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mobina]

Thanks for replying. I tried to submit a ticket; however, I don't have the 19 digits behind the sim card. 

[computergeek541 · Accepted solution]

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@Mobina wrote:

I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I don't want to lose my number and want to transfer it. If someone can help I would be thankful. 

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Please use the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to contact a Public Mobile customer support agent.