Transfering Public Mobile phone # to another carrier

[Zimmerjacob321]

Hello, 

I'm trying to transfer a Public mobile # to Freedom mobile. 

The old phone w/ number has been lost, I don't have the ability to use it. I've already contacted Freedom mobile to post the requisition internally, now I need a Public employee to complete the transfer of the #. 

I've have also already submitted a ticket early yesterday, and haven't received a reply yet.  It's somewhat frustrating that I can't even start a  type chat with a human if needed? Lol. 

Any help appreciated. 

J 

[Zimmerjacob321]

So smart! Didn't even think of that. I've never had an esim compatible phone before.. 

You're an angel! Hopefully it works:) 

Cheers!

[BKNS27]

@Zimmerjacob321 

What do you mean by your number is lost?

If you stopped payment for longer than 90 days. Your account will be closed, SIM will no longer work and your number will be returned to the carrier you originally got the number from.

If it is less than 90 days, dial 611 or call 1-855-4PUBLIC and make a manual payment to restore service so you can port out to Freedom.

If the recording indicated that they can’t find your number then it has been returned to the original carrier. You need to contact them.

[Dunkman]

@Zimmerjacob321 

During weekends, sometimes the customer service agent response times are slower.  Expect a response and check your private message inbox.  Hopefully, you should get a response later today. 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If you want to try yourself, do you have your new phone already?  Which model phone do you have?  If eSIM compatible, you could download the PM app on your new phone.  Login into your account. Purchase eSIM from your profile section and then your eSIM will be  installed on your new phone.  Then you can ask Freedom mobile to initiate the port request again.  You should be able to receive the port request text and then the port should be completed. 

Note: I am not a PM employee/CSA agent.  

[Zimmerjacob321]

Ticket reference number:

These are my ticket details, thank you:)

578137-190

Time submitted: 2025-08-16 1:31 p.m.

[m1onpublic]

You knew when switching to Public there was no real time contact option which other providers like Fido going the same way (can schedule a call back). Within this page you'll see a chat window icon on the bottom right, you can start there to be forwarded to send a message to an agent. 

[Dunkman]

@Zimmerjacob321 

You will need customer agent help. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Expect 1-2 hour response time. 

[umnikke8]

Contact Public. In the 'Get Help' section of the website, chat or file a ticket.