Transfer to another carrier

[Yummy]

Both account have to be active and in good standing.

Open a ticket through chatbot an ask agent Why No Name is not accepting your number.

[slusagm]

your PM account still active? it must be active to port out

if you need PM to help, Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Lale2]

Yes I did that and replied yes but it’s not working with the other carrier

[Lale2]

I am trying to transfer my Public Mobile to No Name Mobile and a Customer Rep told me their number is not being transferred and I need to contact Public Mobile to get it transferred

[slusagm]

what was you question?

as long as your account is active, you can port your number out

just make sure still keep the PM sim card in the phone.  After you request porting out the line with new provider, PM will send you a text and you need to reply Yes to approve the port before you can remove the PM sim