Transfer phone number to public

[Lc1]

Trying to set up a new account and transfer my current telus number over.   It keeps saying my 10 digit number is not valid - it’s my current telus number in BC.  I also had a public account with this number previously.  Any idea how to fix?

[softech]

@Lc1 

is the error something about not a valid Canadian phone number??    If so, did you re-attempt multiple times?  it is an error indicating the first attempt of activation with porting was stuck and hence the later attempts all failed.  

First  check the credit card to confirm if PM charged you yet.  

Then open ticket with PM support and let them know the issue and ask them to clear the porting attempt first before you try activation again.  And when you try again, please provide the Telus account number instead of INEI as the porting info.  You will get better chance of success with the account number 

To message PM support to clear the earlier porting request:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after 

[maximum_gato]

@Lc1 

It's a browser issue. You can clear and close your browser. Preferably use Chrome, safari, Firefox or Microsoft Edge. Use secret/incognito mode.

Or just clear and close your browser. Choose a temporary phone number instead. (choose an Alberta number to only pay gst and save 7% pst on your plan amount.) Once activated and ensuring all of your services work on your pm Sim card you can log into your self serve account and port in your telus number on your profile page.

Make sure you put your telus Sim card back in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of recieving it. Your port will complete in minutes to a maximum of 2 hours. Telus will send you a "Sorry to see you go." email and your telus account will automatically close.

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