Transfer phone number failed 3times

[Chanel0310]

We tried 3time to transfer my phone number to public. It is all failed.

Rogers SMS: We cannot transfer your number because the porting number user did not approve the port within the allotted 90 minutes. As a result the port has been cancelled.

Please proceed to www.rogers.com/transfernumber to send a new port request or contact Rogers at 18887643771 to advise on the status of your account with us.

Reminder - when porting in to Rogers:

The porting number will receive an SMS from their old service provider to approve the port.

The porting number user will have 90 minutes from the time they receive the SMS to approve, If not approved within the 90 minutes the request will be cancelled. 

Thank you

[Chanel0310]

Yes I did

[hTideGnow]

hi @Chanel0310 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Dunkman]

@Chanel0310 

Are you porting from Public mobile to Roger's ?  If so, is your PM account active?  Need to have active account to port out.  Did you answer "yes" to the port request text?