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Transfer number

Great Neighbour / Super Voisin

Hi, I had two phone numbers under my account with virgin.

I created an account and I first transferred one number to eSIM on my phone. 

Then logged in to the other phone with the same account and did a transfer of the other phone number. Now on my account it only shows one number. 
Need help urgently!!!


Model Citizen / Citoyen Modèle


Was your virgin account postpaid? Is the lost phone # originally from Bell/Virgin/Lucky? If postpaid have them restore your account and retrieve the phone #. I would explain it was in error that you ported the wrong number over to Public Mobile. Wait a few days and port out to Public Mobile to a newly created account with a separate email that you activated with a temporary phone #.

Mayor / Maire


You CAN’T have 2 accounts on 1 registered email address so you need to create the 2nd account with a different email address…1 account/1 email address.

Mayor / Maire


Each account at Public Mobile can only have one associated number.

If you ported BOTH numbers here, only the 2nd one will remain on the account.

The initial one you ported will, unfortunately, be lost and returned to the pool of numbers from the original provider from which the number originated.

There's a SLIM CHANCE that customer support might be able to 'retrieve' the initial number you ported over, however, in order to utilize it, you'd need a completely separate SIM (or e-SIM) and a separate account here to utilize it.

To contact a Customer Support Agent, there are 2 methods:

  1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or
  2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

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