Transfer number

[Monda79]

Trying to activate sim. Tried transferring old phone and subscribing but won’t let me

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[Monda79]

That would be great

[computergeek541]

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@Monda79 wrote:

Activation. I paid for my SIM card and plan at the same time then when I received my card I tried to activate. It just keeps saying there is a problem

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I'm going to escalate this so that a Public Mobile customer support agent looks into the activation.  A response from CSA_PM should be received in the morning in about 8 hours.

[Monda79]

Activation. I paid for my SIM card and plan at the same time then when I received my card I tried to activate. It just keeps saying there is a problem

[computergeek541]

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@Monda79 wrote:

I am a new customer and I’m on the phone app still not working. I will wait for business hours and hopefully talk to Telus 

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Telus won't speak to Public Mobile customers about activation issues.  The account not activating is an issue related to number porting.

[softech]

@Monda79 

when you are on the app, at which step you got stuck?  step 4: payment? Step 5: phone number? or you got an error at Step 6 Activation?

[Monda79]

I am a new customer and I’m on the phone app still not working. I will wait for business hours and hopefully talk to Telus 

[computergeek541]

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@Monda79 wrote:

Trying to activate sim. Tried transferring old phone and subscribing but won’t let me

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Are you a new customer?  If you're trying to activate using the website, note that the smartphone app needs to be used instead.