Transfer number
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11-27-2023 03:18 PM - last edited on 11-27-2023 08:06 PM by computergeek541
I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tried to contact public mobile and so far anyone can help with. Very disappointed and thinking of my moving somewhere else where there is a live agent to fix problems.
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11-27-2023 05:38 PM
@TomPham Yes . Sent !
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11-27-2023 05:36 PM
Can you send me the porting team number? I have been asking many people but no reply.
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11-27-2023 03:52 PM
The problem you is operator error my know what to do and not following the porting steps in order.
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11-27-2023 03:40 PM
This is a common problem if you read various threads here
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11-27-2023 03:23 PM - edited 11-27-2023 03:24 PM
You need the Virgin SIM in your phone and not the PM SIM to receive the text!
Just put the Virgin SIM and you will see the text. This is not a PM issue, it is a Virgin issue because they are the one that will send you the text.
You will need a CS_Agent to restart the porting process for you again.
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11-27-2023 03:20 PM
@Thiagomv I’ll send you the porting team number to your in box right away and they can re trigger the port request for you