Transfer number issue

[Leo2026]

Something didn't go right while activating your subscription. Click below to contact a customer support agent.

[hTideGnow]

hi @Leo2026 

But from what we heard before, people should activate with a new phone number first.  After it is setup , open a ticket with Pm support and they can do it manually for you

can you still choose new number?

or if you passed that step, you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Leo2026]

My old carrier is Ct-excel which uses Telus net. Ct-excel doesn’t have account only have PIN numbers. So I use my Imei number to transfer. 

[Leo2026]

I have finished step 5 including inputting my number,  and my emergency contact phone number . But it failed when I clicked step 6 and waited for a moment 

[JJAU]

Same issue here.  Where to click

[slusagm]

you already subscribed and requested porting and got an email about that?

or you didn't even complete the subscription?  if so, are you still at Step 5 on the subscription on the app?