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I have submitted a ticket. How long could I finish this transformation 

I have activated with a new phone number. Now I need you help me transfer to my old phone number 

I have a question. My phone number is from BC. Now I live in Ottawa. What province number I need to choose if I need to choose a new number at first 

My old carrier is Ct-excel which uses Telus net. Ct-excel doesn’t have account only have PIN numbers. So I use my Imei number to transfer. 

I have finished step 5 including inputting my number,  and my emergency contact phone number . But it failed when I clicked step 6 and waited for a moment