@Victoraung did you get the porting text from Virgin? did you reply yes to approve?
there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them
But if you cannot reach them or they said they cannot help, you will need to contact PM using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
