The most important step in porting your number from PC is to confirm to the text with YES you are porting over to PM with your old SIM in your phone...you have 90 minutes to reply or porting will be in limbo like you case.
You old PC SIM should still work so to complete the porting process, you need to contact a CS_Agent by submitting a ticket on Start a Chat on the bottom of this page to restart the porting process for you.
Please note agent hours are 9:00am to 10:00pm EST but they will get back to you by private messaging tomorrow.
Yes. I missed the text and I still have the pc sim card
@Kgerber123 oh, you just miss the text?
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
Before you open ticket with PM, you have to phone PC Mobile Client Care (#7266) and talk to a live agent to get the account number.
Once you got it, you can then open ticket with PM support: