Transfer from Bell to Public

[Hubley]

Incoming calls go straight to voicemail since switching from bell to public. It’s been well over 5 hours since the phone number transfer request was sent out. I can receive texts and call outbound. The only thing I can’t do is receive phone calls. Any help would be great. Thanks.

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[softech]

@Hubley 

Please engage support by direct message and they will sort out the porting and account setup issue

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

[Hubley]

I have a bell esim which is no longer there. It shows up now as Public's eSim. I've tried contact the number as well but it keeps saying there is no transfer request for my number and then transfers me over to automated voice chat with Kodo. This eventually leads to them sending me a link in a text, which again I don't receive. 

[BKNS27]

@Hubley 

Did you reply to the text from Bell confirming with YES that you are porting over to PM within the 90 minute window to complete the porting?

[slusagm]

you removed the Bell sim or disabled Bell eSIM yet? 

then Reset network settings and test

if you need PM to confirm, there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them