Transfer SMS not received

[kuikui]

I changed to Telus but I didn't received any sms from Public Mobil to transfer my number

[Stevendrysdale]

Good luck… Public Mobile staff are beyond incompetent. 

[Irichardi]

It took 6 hours to receive the confirmation when i transfered. You have to give it time. 

[slusagm]

make sure your PM account is active and can receive text

call Telus and ask them to retrigger the port request.  

[Sansan]

I will send you another message with the phone number to call and check.

[hTideGnow]

hi @kuikui 

your PM account is active?  if it is, ask PM support agent to have a look.  

Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage