Transfer eSIM to physical sim

[Rogerdeng]

I followed instructions and have waited for 6 hours.  Service doesn’t looks available yet.@

[Rogerdeng]

Yes card number is correct 

[Rogerdeng]

Yes. Did it from app and rebooted phone twice couple times. Also have tried the SIM card with different phone. Still no service 

[Rogerdeng]

Yes,SIM card number is correct. I have tried this card in another phone, also no service 

[hTideGnow]

hi @Rogerdeng 

have you try Reset network settings?

can you test your sim card using another phone?

if same, ask PM agent to help, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Rogerdeng]

Yes, did it from app.you can see the screenshot I posted. Has rebooted twice 

[hTideGnow]

hi @Rogerdeng 

so the sim card number showing there is the correct one?

[Rogerdeng]

I simply did it from public mobile app. Follow instructions 

I have tried rebooting. 

[slusagm]

are you using the physical sim card on the same phone as the eSIM was installed?

make sure the old eSIM is deleted.  Make sure the PM sim is enabled, the label should be set to Primary.  Reboot phone and Reset network settings

if all looks good, then ask Public Mobile to check and confirm if anything worng

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Rogerdeng]

It has been 6 hours. From app, I can see it has been registered with physical SIM 

[hTideGnow]

hi @Rogerdeng 

what have you done to update the sim card number? and did you reboot the phone with the physical sim? did you try the physical sim on different phone?

And iss this a new activation and have trouble with activating eSIM?  If that is the case, you need to ask PM agent to help to update the sim card number, have you done that yet?

or you are existing subscriber changing sim card to physical? if you are, did you update the sim card number on My Account or PM app? Login to My Account or PM app, go to Profile page or Account page and confirm if the sim card number matches the physical sim card number you have?

[hairbag1]

@Rogerdeng 

you simply log in to your Public Mobile account > tap the Account tab and scroll down to find Change Your Sim Card. Shouldn't hafta wait very long for that to happen. What steps did you take ?

[BKNS27]

@Rogerdeng 

How did you switch from eSIM to SIM? 
Did you login to your account then go Account tab-Change Your SIM Card and reboot your phone.