Tracking a Physical SIM Card

[KikiCat]

I saw the FAQ says I can use Canada Post to track my SIM card using my order number and postal code, but my transaction history and receipt do not have an order number? I saw other threads saying it's taken weeks to arrive despite saying "2 business days", so I was hoping someone could help me identify my order number so I can at least track it. Thanks!

[CSA_PM]

I sent you a private message. You can view and reply to it by accessing this link: 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @KikiCat they probably won't cancel

  but if you waited long, over 10 days, message PM and ask and they might allow you to buy in person elsewhere and reimburse 

[Chalupa_Batman]

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@KikiCat wrote:

Ah jeez, thank you. Do you know if there is a way to cancel the order of the SIM I ordered through Public? You're right, Amazon is cheaper and can be here on Monday. 😅

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Nice. Once PM has sent the SIM card, no way to stop it. Best to keep it as a spare card if you ever need it OR if there is ever a day you have a friend or family member wants to try Public Mobile, give them the card for $5 and use your referral code so you get credits on your account. Win Win!! 

[KikiCat]

Ah jeez, thank you. Do you know if there is a way to cancel the order of the SIM I ordered through Public? You're right, Amazon is cheaper and can be here on Monday. 😅

[Chalupa_Batman]

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@KikiCat wrote:

I saw the FAQ says I can use Canada Post to track my SIM card using my order number and postal code, but my transaction history and receipt do not have an order number? I saw other threads saying it's taken weeks to arrive despite saying "2 business days", so I was hoping someone could help me identify my order number so I can at least track it. Thanks!

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Hello @KikiCat 

There is no way to track a Canada Post SIM card order. It's up to the "Postal Gods" sort of speak. It can take up to 3 weeks however with what's happening with Canada Post right now, might take a bit longer.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

[hTideGnow]

hi @KikiCat PM uses regular Canada Post and no tracking 

and the 2 days just how long for them to ship out.  Usually you get the sim in a week's but could also take as long as 3 weeks 

if you need to her the order status, ask PM agent.

please submit a ticket with CS Agent by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage