Data

[37893]

Was in US this week and I could not text or get on google only phone call when I have north America plan what gives?..

Peter

[Chalupa_Batman]

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@37893 wrote:

Was in US this week and I could not text or get on google only phone call when I have north America plan what gives?..

Peter

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Hey @37893 

Which phone do you have? Sometimes not all phones will work down in the US with a Can/US plan.

Things you want to do when you go to the US are as follows. 

Go into Settings, Network Settings and turn off automatic. Choose T-Mobile as it seems to be the most stable in the US. Also, turn on Data Roaming. Then reboot the phone. Your phone should automatically now be ready to use in the US. Also, everytime you go down to the US, your phone SHOULD remember your settings. 

[hTideGnow]

hi @37893 I think you forgot to turn on Roaming Mobile Data on the phone. you have the plan but you need that toggled on still

and make sure you try T-Mobile, AT&T or Verizon.  better to leave network mode to 4G or LTE