Total Chaos

[operator101]

i just paid for a subscription and I am still not activated. I have a different number than when I last had service in August this year. I have a new Sim card yet not activated because I am unable to get things to work.  my paid subscription is not linked to my account, therefore I am unable to proceed in setting up my service. I need this resolved today. As of now I am paying for a service I am unable to use. HELP PLEASE !!!!

[BKNS27]

@operator101 

Why don’t you just login your old account and make a payment or check to see if AutoPay/Subscribe is enabled?

Put the new inactivated SIM in a safe place.

[HALIMACS]

Have you yet registered an ever safe profile?

I presume you did the activation on the Public Mobile app?

the above presumes you are a new (again) customer to Public Mobile, and not an existing customer looking to change your Sim card for some reason… is that the case?

[hTideGnow]

HI @operator101 

do not activate your new sim card.  For issue like that, activation the sim card is not the way

You  need to login to My Account and change sim card.  But I guess you cannot login My Account now. So, just submit a ticket with CS agent, tell them you have a new sim card, and an old account, provide them the old phone number and they can link them together for you

Please  submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437