Topped Up Wrong Plan

[Shirley4]

I had intended to change my plan to a 30 day plan from the 120 day plan - but then topped up with $40.00 before changing the plan.  I only need the phone for another 20 days!!  But to activate I need to add another $$ for the 120 day plan.  Is there any way I can either cancel and get my $40 back or change the plan to a 30 day plan and have the $40 Public Mobile already has to it?  Very frustratedd with Public Mobile!!!!  They should not take $$ from you without alerting you that it is not enough for the plan your on!!!!

[ShawnC13]

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@Shirley4 wrote:

I had intended to change my plan to a 30 day plan from the 120 day plan - but then topped up with $40.00 before changing the plan.  I only need the phone for another 20 days!!  But to activate I need to add another $$ for the 120 day plan.  Is there any way I can either cancel and get my $40 back or change the plan to a 30 day plan and have the $40 Public Mobile already has to it?  Very frustratedd with Public Mobile!!!!  They should not take $$ from you without alerting you that it is not enough for the plan your on!!!!

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If you have money sitting in your available funds you should be able to go into the self serve and do an immediate plan change to the 30 day Plan.  I should have asked this first, is your plan active or has it gone into suspension.  If it is suspended you should submit a trouble ticket through SIMon ( the question mark lower right corner of screen) and let the moderators assist you with this.

[Anonymous]

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@Shirley4 wrote:

I had intended to change my plan to a 30 day plan from the 120 day plan - but then topped up with $40.00 before changing the plan.  I only need the phone for another 20 days!!  But to activate I need to add another $$ for the 120 day plan.  Is there any way I can either cancel and get my $40 back or change the plan to a 30 day plan and have the $40 Public Mobile already has to it?  Very frustratedd with Public Mobile!!!!  They should not take $$ from you without alerting you that it is not enough for the plan your on!!!!

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If you're willing to let go of any continuing value of your original plan, you can choose immediate plan change to use the $40 you put in.

Is the $40 in your Available Funds?

[Triguy]

Submit a ticket to a moderator by clicking on the question mark on the bottom right.