Top up to the wrong number using 611

[sevepozzo]

I bought a Public Mobile sim card and had the phone number changed a month ago.

When I top up my phone using the 611, it actually topped up the phone number that is not in use.

Could I have some help to get the 10$ on the wong number on my actual number, please?

Thank you

[esjliv]

I don't get how that even happened @sevepozzo . I think this is the first time I have heard of this happening.

Did you call from the public mobile device using 611? If so, how did it go to a different account?

When you check your payment history, do you see it there?  https://selfserve.publicmobile.ca/en/account/payment/payment-history

[sevepozzo]

thank you

[sevepozzo]

i dont know why I always forget the ticket system. Thanks!

[Timer]

@sevepozzo 

contact to support team by private message CS_Agent 

[dabr · Accepted solution]

@sevepozzo   Are you sure the number change did go into effect and you were able to actually use the new number?

I think you'd have to submit a ticket to customer support and ask for assistance.  Here's a link to the chatbot:  https://www.publicmobile.ca/en/on/get-help