@JimRockford_PI a écrit :
1. I see I have 52,000+ points. I also see that each point is worth $1! That would be ridiculous to the point of absurdity. Simply not possible!
2. How do I pay for my monthly subscription using reward points? I see no way for a path forward within the app.
3. How do I remove my credit card from the profile?
@JimRockford_PI
1. that is a great achievement. I have a friend with 3500 points, but still not close to 52000 points you have. So, you referred many friends?
2. you need to go to My Rewards portal (https://myrewards.publicmobile.ca/), go to Catalogue and choose $20 bill credit and redeem 20 points for $20. Since you have 52000+ point, you have lots of "clicking" to do
3. To remove credit card, you have to ask PM CS support to help. Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there And if you have 52000+ points, consider moving the Koodo. They will move your remaining balance over as well. But to do so, you need to redeem all your reward points into Available funds, then use Fast Switching to switch to Koodo Postpaid service. More info here:
https://www.publicmobile.ca/en/get-help/articles/switching-from-public-postpaid
