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Three must have options

geopublic
Mayor / Maire

I know that this will probably be falling on deaf ears but here goes anyways...Who knows maybe someone from the PM stumbles upon this post and.....Yeah right, back to reality!!.

 

  1. Lock account option: To improve security and protect one's account from SIM hijacking or similar allow the customer to make this selection via selfserve. Once selected it means that the forgot password option or resetting my account by a moderator will not be possible.
  2. Renew existing plan early: What's so complicated about implementing this option? Why does a moderator need to be involved.? It's not like they don't have enough to deal with around here.
  3. US Roaming add-onsCharge by the day and allow the user to pick their start and end date. 10 day limit makes no sense.
  4. Calling add-ons: Offer Canada-Only, US-Only and International-Only talk add-ons. That way one doesn't have to worry about what minutes are being subtracted from which add-on as is currently the case.  Edit: This is not needed anymore since PM has annouced that changes have been made to the system so that minutes will be subtracted from the correct bucket from now on. Nice!!  Smiley Happy

 

 

19 REPLIES 19

@stonechucker  Understood. Thanks for your input.

popping
Oracle
Oracle

These options are nice to have.  We need a cheaper 3G only data add-on.  We will not need to self-serve plan renewal early feature.

will13am
Oracle
Oracle

I have a province wide calling plan.  I used to carry the international calling add-on primarily for calls to the EU.  Recently I purchased the Canada wide calling add-on.  Just for fun, I made some out of province calls and the system took minutes from the right bin.  Perhaps some accounts have issues, from my perspective, the Canada wide minutes work as advertised. 


@will13am wrote:

I have a province wide calling plan.  I used to carry the international calling add-on primarily for calls to the EU.  Recently I purchased the Canada wide calling add-on.  Just for fun, I made some out of province calls and the system took minutes from the right bin.  Perhaps some accounts have issues, from my perspective, the Canada wide minutes work as advertised. 


@will13am  Glad to hear that it's working for you but how would you feel if it was taking it out  of the International minutes bucket? Ideally it should work the same for all IMHO and according to some reports it's not.


@geopublic wrote:

@will13am wrote:

I have a province wide calling plan.  I used to carry the international calling add-on primarily for calls to the EU.  Recently I purchased the Canada wide calling add-on.  Just for fun, I made some out of province calls and the system took minutes from the right bin.  Perhaps some accounts have issues, from my perspective, the Canada wide minutes work as advertised. 


@will13am  Glad to hear that it's working for you but how would you feel if it was taking it out  of the International minutes bucket? Ideally it should work the same for all IMHO and according to some reports it's not.


Yup. I'm one. $10 plan. Had the 200 originally. Bought the 500 as soon as it was known. Used all my minutes which flipped over to...the 200. Conversations already in process.

Which is why I agree with having the separate add-ons as suggested. OR...make it so the different add-ons make sense as to which bucket to take from. The logic problem is that they ALL have Canada calling in them.

oneworld
Good Citizen / Bon Citoyen

With regard to option #1: I think #1 (or a similar solution to the problem) is a MUST HAVE. I don't think the carriers in general are addressing social engineering well enough, especially when csr's are stressed and overwhelmed by volume. But its a bean counter business case thing meaning comparing.... (X) Until current or potential subscriber business loss from NOT implementing #1 becomes great or greater, nothing will be done. (Y) That loss in X will be compared to the probable business loss from complaints around "what do you mean you can't unlock my account i don't remember ever clicking on any option to that effect". I think when X far outweighs the potential problems of Y, the #1 option will then be taken very seriously. Personally and anecdotally from looking in general at forums and items in the news, i think X > Y already or at least moving towards it. We can't really know, just my two cents. (Oh also there are ways to fix clicking on a box in error as in Y above, e.g. multiple serious warnings or making it hard to find that box in the first place etc. etc).


@geopublic wrote:

@z10user4 wrote:

Huh? What? Pardon? Were you saying something?

🙂

 

With ya on 2, 3, 4...not 1.


LOL, Smiley Happy For me 1 is a must and is optional so you must opt-in if you wish.


Here is another horror story and why having the ability to lock your account is a must.

 

 

srlawren
Retired Oracle / Oracle Retraité

@geopublic wrote:

@geopublic wrote:

@z10user4 wrote:

Huh? What? Pardon? Were you saying something?

🙂

 

With ya on 2, 3, 4...not 1.


LOL, Smiley Happy For me 1 is a must and is optional so you must opt-in if you wish.


Here is another horror story and why having the ability to lock your account is a must.

 

 


@geopublic I get the horror stories, but the irony here is you could end up locking yourself out permanently.  I don't think this is practical ask.  

 

This is a sincere question:  do any Canadian mobile providers offer the ability to lock your account in the way that you're asking for?  Would be curious to know,

 

EDIT: one more thought here.  You are of course welcome to think of things you'd like changed and suggest them here, but if I've learned one thing in my 3.5 years in the community, it's that PM is horribly, horrendously, stupendously SLOW at making changes like this, if they will consider them at all.  This is very much a WYSIWYG provider.  So if these truely are MUST HAVES for you, then my best advice would be to look for another provider that offers them and move your business there.  I do not mean this in a snarky way at all--more a pragmatic view that you may be a waiting a very long time to see anything like these things here.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.


@srlawren wrote:

@geopublic wrote:

@geopublic wrote:

@z10user4 wrote:

Huh? What? Pardon? Were you saying something?

🙂

 

With ya on 2, 3, 4...not 1.


LOL, Smiley Happy For me 1 is a must and is optional so you must opt-in if you wish.


Here is another horror story and why having the ability to lock your account is a must.

 

 


@geopublic I get the horror stories, but the irony here is you could end up locking yourself out permanently.  I don't think this is practical ask.  

 

This is a sincere question:  do any Canadian mobile providers offer the ability to lock your account in the way that you're asking for?  Would be curious to know,

 

EDIT: one more thought here.  You are of course welcome to think of things you'd like changed and suggest them here, but if I've learned one thing in my 3.5 years in the community, it's that PM is horribly, horrendously, stupendously SLOW at making changes like this, if they will consider them at all.  This is very much a WYSIWYG provider.  So if these truely are MUST HAVES for you, then my best advice would be to look for another provider that offers them and move your business there.  I do not mean this in a snarky way at all--more a pragmatic view that you may be a waiting a very long time to see anything like these things here.


@srlawren  If I opt in then I accept the risk of locking myself out. As for other providers I don't know but I do know that banks do allow that function. I think it's important because in today's world of you ask I thief  to chose between yout wallet or your phone, 9 out 10 will take the phone.

 

As for the pace of change at PM your point is well taken.

oneworld
Good Citizen / Bon Citoyen

@srlawren wrote:

@geopublic wrote:

@geopublic wrote:

@z10user4 wrote:

Huh? What? Pardon? Were you saying something?

🙂

 

With ya on 2, 3, 4...not 1.


LOL, Smiley Happy For me 1 is a must and is optional so you must opt-in if you wish.


Here is another horror story and why having the ability to lock your account is a must.

 

 


@geopublic I get the horror stories, but the irony here is you could end up locking yourself out permanently.  I don't think this is practical ask.  

 

This is a sincere question:  do any Canadian mobile providers offer the ability to lock your account in the way that you're asking for?  Would be curious to know,

 

EDIT: one more thought here.  You are of course welcome to think of things you'd like changed and suggest them here, but if I've learned one thing in my 3.5 years in the community, it's that PM is horribly, horrendously, stupendously SLOW at making changes like this, if they will consider them at all.  This is very much a WYSIWYG provider.  So if these truely are MUST HAVES for you, then my best advice would be to look for another provider that offers them and move your business there.  I do not mean this in a snarky way at all--more a pragmatic view that you may be a waiting a very long time to see anything like these things here.


Part of the issue around getting locked out is that at least its more difficult to have someone nefariously access your phone and pillage your bank accounts. This may or may not be a big issue here in Canada but there appears to be some kind of increase in the U.S. recently some of which were inside jobs which admittedly makes securing your accounts in general next to impossible.

In any case i just learned that proton email allows you to click a box that disallows reseting that account. This might be an option for some to use instead of their cell phone number in 2FA. To not have any kind of 2FA at all makes some accounts quite vulnerable i would guess.