The port is not working. I am not able to activate the PM network. I am about to submit a CRTC case.

[Tamz]

I have may several attempts to submit tickets and they have not resolved my issue. My phone number is not working anymore and is sitting in no-mans land. My previous carrier said my number has ported over and PM is saying it works when it does not. The eSIM QR code does not work.

The way PM conducts its business should be illegal. You have taken my money and are not providing a resolution, I have never experienced anything like this before.

My phone is an iPhone10 XR.

[LitlLdy]

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@Tamz wrote:

It was a problem with switching the data service network to PM from my previous carrier.
to be honest, i dont actually know why it all of a sudden allowed me to switch the network to PM from, the same grey line i was talking about suddenly became available for me to switch. I restarted my phone on and off a bunch of times while taking out the sim card multiple times and putting it back in just as described by the CS_agent.

I think i restarted my phone over 15 times, checking if i can switch the network to Public Mobile each time... finally it allowed me to.

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@Tamz , thank you for the update. I appreciate it. Usually resetting network settings (I suggested) helps with issues! The process takes time to fully activate especially when porting in a phone # from another provider!

If you’re anything like me I tend to have panic attacks when things don’t go the way I hope in a certain order or as quickly as I think! I’m happy it is all fixed for you. I appreciate your patience with me. I am pretty much one of the slowest typers on here & it takes me time to process my thoughts. Everyone else is much faster at helping & I am doing this on an iPad on my lap!

Welcome to Public Mobile 🤗 

[Tamz]

It was a problem with switching the data service network to PM from my previous carrier.
to be honest, i dont actually know why it all of a sudden allowed me to switch the network to PM from, the same grey line i was talking about suddenly became available for me to switch. I restarted my phone on and off a bunch of times while taking out the sim card multiple times and putting it back in just as described by the CS_agent.

I think i restarted my phone over 15 times, checking if i can switch the network to Public Mobile each time... finally it allowed me to.

[LitlLdy]

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@Tamz wrote:

thank you for your support and responses. I did figure it out in the end. appreciate your kindness and understanding.

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@Tamz , You’re very welcome. What fixed it for you so I can make a note of it! I did try but all this typing takes time.

[Chalupa_Batman]

To help people. Maybe if you stop being so rude, maybe we'd help you better. 

[Tamz]

thank you for your support and responses. I did figure it out in the end. appreciate your kindness and understanding.

[Tamz]

what are you even here for...

[Tamz]

I can accept whatever business model they want to run as long as the product functions properly and I receive what I am paying for.

Feel free to butt out unless you provide some concrete resolution steps.

[Chalupa_Batman]

Ha. Love the tongue and cheek there.

@Tamz You clearly didn't do your due diligence or homework of what Public Mobile is about. You come here all huffy and puffy with threats of contacting the CRTC to complain. That of course is your right but you have to realize your first appearance here isn't a good one.  Try taking a step back and try asking for help instead of this bull in a China shop mentality. 

So, try this again. Please edit your original message on the board here and give us as much details as you can. Tell us your situation on how we as a community can do our best to assist you or point you in the correct direction. Remember, we are customers just like you. There are no Public Mobile employees here.

[Community_QA_]

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@Tamz wrote:

The way PM conducts its business should be illegal.

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Totally agree

Similarly, those who did not read and understand how a business operates and join should be a crime, too  

[LitlLdy]

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@Tamz wrote:

The turn on this line is grey and doesnt allow me to switch. Taking a picture of the QR code doesnt work either. There are no clear instructions on switching from physical to eSim and I am being forced to message 3 different people while receiving delayed messages. Unbelievable.

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@Tamz , I misunderstood! I didn’t realize you we’re trying to switch from a Public Mobile physical SIM Card to an eSIM! I will post how I did it but it may be to late now 😔 

Did my other suggestion not work either? Besides not being able to select turn on this line.

You stated that your previous carrier said your port over to Public Mobile was successful, have you checked that their SIM Card no longer works anyways?

Edit: All Customer Support is all done online. Theres no phone numbers to call for support. The CS_Agents reply by private messages & it takes time for them to respond while providing support to other Customers. Sorry 😔. I know it can be really frustrating.

We are all Customers here in the Community that you’re posting to that help each other when we are able to but we do not work for Public Mobile!

[Tamz]

The turn on this line is grey and doesnt allow me to switch. Taking a picture of the QR code doesnt work either. There are no clear instructions on switching from physical to eSim and I am being forced to message 3 different people while receiving delayed messages. Unbelievable.

[LitlLdy · Accepted solution]

@Tamz , has the CS_Agents refused to help you?

Have you reset network settings & rebooted your phone? 

In cellular settings make sure that “ Turn On This Line “ is selected.

Is your iOS updated to the latest software 16.6?

In your Settings, Cellular, Network Selection set it to Public Mobile not Automatic.

Edit: If none of those help, I am sorry, I’m trying. I have an iPhone 14 Pro using eSIM with these settings.

If I have misunderstood & you have not spoken to any CS_Agents you can send them a private message. 

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.