'The phone number entered is invalid or you may have created your profile already. If you've'...

[mendy]

Hi All!

I'm getting a 'The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here' message when I attempt to sign up, any idea why? 

[Tom724]

Hello, I am also getting * The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

Not able to register an account to even look at the Add-ons.

When I click on: Need help setting up an account?

It goes right back to the home page.

Please advise, thank you!

[barnumster]

Hi @mendy and @jvocal

I was getting the same problem. The solution for me was to go through the "Activate SIM portal" at  activate.publicmobile.ca

Once I was in there I was able to link up SIM, email, and phone number no problem. I hope this does the trick for you rather than having to wait for a reply from the very busy folks at customer service.

Cheers!

Sam

[Mary_M]

Hello @mendy and @jvocal

Thank you for reaching out to us.

Please provide me with your phone numbers and I'll submit a ticket to have this resolved.

I look forward to your messages,

Mary

[Tino_M]

Just wait

[Tino_M]

Maybe you need to send a private message to the PM and let them to help you solve this problem

[jvocal]

I recently just signed up and am having the same issues too. I tried messaging some PM's and I am currently waiting for their reply.