Texts troubles

[Gogeen36]

Not receiving texts or phone calls. Tried everything to fix it but no go

[Phil_Adelphus]

@Gogeen36   If you don't want to reset all settings try turning airplane mode on, wait a minute and then turn it off again and see if that works.  If not you can contact customer service by sending a private message using the link @Handy1 gave you earlier.

[Gogeen36]

Long time customer

[BKNS27]

@Gogeen36 

You might want to clean the copper contacts with a microfibre cloth before putting it back into the phone and powering back on.

Yrs you need to re-enter the wifi password and the cellular settings.

[Phil_Adelphus]

@Gogeen36   Did you just transfer from another provider or are you a long-time Public Mobile customer?

[Handy1]

@Gogeen36  Just wifi password yes and re connect any blue tooth accessories 

[Gogeen36]

Yes rebooted also removed SIM card and put it back in. If I reset network settings will I lose passwords

[Handy1]

@Gogeen36  Have you rebooted the phone ? Or tried to reset network settings ? Also check 

Outage map in your area:

https://istheservicedowncanada.com/

if still no luck submit ticket with support to investigate for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437