Texts go to 7723 instead of phone number

[AshB]

Hi everyone, 

My phone for some reason keeps sending my outgoing texts to 7723 instead of the number I'm trying to reach. It also won't send or receive calls. When I call someone it rings in my end as if everything is good, but the other person will never get it. 

I know 7723 is usually voice messaging and I've tried disabling SMS, but it still won't complete. My plan renews tomorrow, but it's been like this for a couple days. Does anyone have any idea how to fix this?

[srlawren]

@Jb456 thanks for finding that!  I was looking for it moments ago for another thread and couldn't find it in my bookmarks.  :cathappy:  (I've added it now)

[Jb456]

@AshB 

I think you might be using Google dialer??

You should check the below link out and @srlawren wrote about. He even included pictures.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Monthly-texts-being-used-up-but-I-m-n...

[gblackma]

Does this happen to tour calls too @AshB ? Is it possible that you inadvertently enabled call forwarding? See article on how to add or remove it https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding

[kselmak]

What phone are you using?

Can you put your sim card in different phone to see if it's service or equipment related