Texting not working

[Butch123]

I switched from Virgin Mobile on Tues. 20th. (xxx-xxx-xxxx). I used an e-sim setting as it said my phone (Motorola G) was compatible. I can not send or receive text messages. Phone calls are okay. 

Please help.

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Butch123 

data work?  

did you try reboot your phone once and try Reset all networks?