Text messages not working

[Nikhilkumar]

My texts are not working I need help

[Dunkman · Accepted solution]

@Nikhilkumar 

You are a new customer?  Just ported over?  

There is a known texting issue.

You will need to contact customer service agent by submitting a ticket.  Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket.  It will take about several hours to 1-2 days for response.  Check your private message inbox for response.  

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

[Nikhilkumar]

Yes, my calls are working and data too, I tried those steps but it is still not working!

[HALIMACS]

Before we go any further, does your calling, both in and out, and data work?

try rebooting your device and resetting network connections as a first troubleshooting step.